How can we help?
Find answers for bookings, changes, payments, and support. Built for travelers who need a fast answer before the trip gets moving again.
Have an existing booking?
Recover tickets, confirm a booking, or get day-of-travel help.
Booking ID
Keep this handy if you already have it from your confirmation email.
Email ID
Use the same email address that was entered during checkout.
Still need help?
Talk to the TicketPass team directly.
Use the contact page for traveler issues, partnerships, or urgent same-day support. Include your booking email, attraction name, and travel date to speed things up.
Traveler Support
support@ticketpass.co
General Contact
contact@ticketpass.co
Browse by topic
Topic
My bookings
Booking IDs, ticket delivery, meeting points, and day-of-travel support.
Topic
Planning experiences
Choosing attractions, building multi-stop days, and knowing what to bring.
Topic
Changes & cancellations
Reschedules, refund windows, and what happens when plans move.
Topic
Payments
Accepted payment methods, card errors, and pricing questions.
Topic
Data & privacy
What TicketPass stores, how it is used, and how to request changes.
Topic
About us
How TicketPass works, who to contact, and where the platform is expanding.
Top articles
The most common questions travelers ask before and after booking.
My bookings
I didn't receive my booking confirmation or tickets. What should I do?
How to check delivery, confirm your email address, and recover your tickets.
Payments
My card was charged, but the booking didn't go through. What should I do?
What this usually means and when to wait versus contact support.
Payments
What payment methods can I use?
Cards and payment issues travelers most often ask about.
About us
How can I get in touch with TicketPass for assistance?
The fastest support channels for bookings, partnerships, and press.